Delivery & Shipping Policy – MX1

Effective Date: 10 January 2026

MX1 provides digital services (design, content production, and marketing services). We do not ship physical products. This policy explains how service deliverables are delivered and the expected timelines.

1) Service Delivery (Digital Delivery)

All deliverables are provided digitally through one or more of the following channels, as agreed with the client:

  • Google Drive

  • Email

  • WhatsApp

  • Other agreed communication channels

2) Delivery Timeline

Delivery timelines depend on the scope and complexity of the service and are confirmed in the proposal, quotation, or contract.

Important notes:

  • Work starts only after receiving and confirming the down payment (if applicable).

  • The delivery schedule may change if the client delays providing required materials, feedback, or approvals.

3) Client Responsibilities

To avoid delays, the client is responsible for providing:

  • Required brand assets (logos, guidelines, files)

  • Content inputs and campaign details (if needed)

  • Timely feedback and approvals

4) Revisions and Acceptance

  • Revisions included within the agreed scope are delivered during the support/revision period stated in the proposal.

  • After final approval and delivery, the project is considered completed and closed.

5) No Physical Shipping

MX1 does not ship physical items. If a project includes any physical deliverables through a third party, this will be clearly stated and handled separately with the client’s written approval.

6) Contact

For delivery questions: